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Reviews
Sue Pendleton
19:22 28 Sep 23
Thank you to Nick and BathMasters for always being there and making things better! We appreciate the attention to detail.
Christi Ashley
14:42 27 Sep 23
Nick and the warranty department was easy to work with professional and resolved our issue in a timely manner.
dogger meister
19:14 22 Sep 23
Everyone was very nice. We ran into many set backs but everyone was quick to remedy the situation. Ultimately the project came out beautiful and I am very pleased. Would recommend them. Ernesto and Esmir could not have been nicer
Constance Lancaster
17:21 25 Aug 23
Ernesto handled all my remodeling with the greatest professionalism and expertise! I could always rely on him to answer any questions and to ensure all projects were completed in a timely manner.
Marta Arnold
22:06 24 Aug 23
We recently had our master bath rennovated by BathMasters. This company is phenomenal!!!! Every single person we dealt with, from our Design Consultant Chas, Jamie the General Manager, Ernesto Lopez the Project Supervison, and the entire TEAM that worked on our rennovation - they were all professional, courteous, respectful, friendly and highly accommodating. As with any project, when work is underway, there were little changes here and there that we wanted to have made, and these guys were great! They never said "no" to what we wanted. They showed up on time and worked full days. The project never lagged, and they were efficient and had mad skills. I've never experienced such a customer-focused, competent and professional home improvement organization like Bath Masters. They are to be commended for truly understanding and delivering on a stellar customer experience! THANK YOU ALL!
Mary Wade
14:41 14 Aug 23
I initially contacted Bath Master’s to convert my bathtub into a walk-in shower. After meeting with Russell, I went with a complete overhaul of my master en-suite to include flooring and painting. Once demolition started the project was completed in three weeks which included installing a new walk-in shower, toilet, fan, lights, porcelain tile flooring thru out the bath, closet and bedroom.I was impressed that each task was performed by a skilled person (plumber, electrician, tile setter, drywall installer and finishers). “Not A Jack of All Trades” a specialist in each field. This was a professional group, very knowledgeable and worked well as a team. Inspections were done with each phase.Neil Keller, Project Supervisor and Matt Miller Assistant Project Supervisor’s team worked well with the team; each person kept them involved daily on the progress. Matt’s daily communication with me was excellent. Upon our initial meeting he started a Group Chat, thereby keeping Neil and me up to date on all aspects of the project. He also kept me informed on what workers were assigned each day, which included his daily visits.Upon completion, Matt inspected the entire suite to ensure everything was done to mine and his satisfaction.I am very happy with the finished project and most definitely will use Bath Master’s to renovate my guest bath.Thank you very much.
MJ Cartier
16:16 28 Jul 23
Great experience with Bathmasters! Ernesto, our supervisor was awesome. I would highly reccomend using this company.
Gypsy V
19:42 20 Jul 23
I hired BathMasters to remodel a bathroom. The sales man Grant was great to work with, he helped put the design together from the many material choices in the showroom.Once the work started, Project Supervisor Matt had great communication with us and his crew. Matt came by almost everyday and he knew exactly what was happening and where the project was and he keep things on track so good that the project was completed 2 weeks earlier than expected even though I had made a change order to include a new floor.I was impressed to see Neil the Project Manager come in himself and do some finishing work. The demo guys, plumber, electrician, tile guy and painter/drywaller , all the crew were pleasant, professional and knowledgeable. I am very happy with the results and I appreciate the pride the crew put in their work.
Peter Miller
16:21 17 Jul 23
We contracted with Bath Masters to design and refurbish two identical, 1972, bathrooms separated by a wall sharing the same plumbing system that had collapsed. Both bathrooms had to be completely gutted to include breaking through the foundation replacing and installing a new plumbing drainage system. Thereafter, both bathrooms were rebuilt to identical specifications. The project, as promised, took seven weeks to complete working everyday to include Saturdays. From the start, the design and material selection, through the construction phase, to include add-ons, Bath Masters' contractual service was superb. They are an ' All Hands' highly professional team that takes enormous pride in their collective and individual craftsmanship skills. Indicative of their high standards, the local city building inspectors, notoriously tough, were always on time and very complementary of every stage of the project. Every phase of the construction was directed by the project manager who is a certified expert of all the construction phases. He closely supervised and inspected every daily task to an exacting standard. Each day started on time and ended all cleaned up and ready for the next day. On one occasion the house A/C system shut down, within 15 minutes the project manager had it up and running. Throughout the project my wife and I to include our dog lived in the house, essentially living on a construction sight. Which was made livable by the tremendous daily supportive and alway good natured efforts of the Bath Masters team to seal off the remainder of the house. Again, our Bath Masters contractual experience was absolutely superb, and to that end, we are now enjoying two fabulous bathrooms.
Josie Accardo
18:54 05 Jul 23
I am incredibly pleased with the professionalism, quality, and work ethic of Bathmasters and every one of the people who have worked on my project. From meeting with Aaron to discuss, design, choose materials to Andrew’s approach in supervising and communicating with me during the project, to the skilled professionals who worked on my bathroom remodel…what a pleasant experience! I recently had a kitchen remodel with a different company and it was a disaster that is ongoing. Seeing what a capable professional company brings to a project, I will be a return customer for years to come. Save yourself needless frustrations, empty promises, poor quality…call Bathmasters! You won’t be disappointed!!
ALFRED THOMAS
15:10 23 May 23
I am writing this review as a former employee not a customer. It is my hope that any customer considering having work done by Bathmasters considers this testimony and feels confident that the services provided by Bathmasters is worth every penny. First, I would like to state that Bathmasters provides each and every customer with quality workmanship due to stand the tests of time. The Schlueter system is probably the very best technique I've ever applied to a bath and shower enclosure. It provides complete encapsulation to wet areas in your kitchen or bath. The Schlueter system directs all water into your drains with it's unique membrane and bonding agents. Unlike conventional tile no water will pass through the tile base into your sub floor or onto your framing or foundation. It is indeed fully waterproof never allowing the creation of stagnant water which can lead to mold. I, myself as an experienced tile setter, am very impressed with it's simplicity and effectiveness. Secondly, if a customer should have any doubts about where their money is going I would like to reassure that customer it is going to top tier products and each and every employee of Bathmasters and it's sub contractors are paid quite handsomely for the labor they provide. As a Bathmasters employee I received top pay in the remodeling industry and was given access to the very best health insurance available. Pet lovers might find this comforting that Bathmasters employees may even add pet insurance to their policies, along with short and long term disability provisions. In addition, all Bathmasters installers are given a weekly allowance which is added to their pay to help with the ever increasing costs of gas and other necessities in order to complete your day's work. I would rate Bathmasters as one of the top employers I've ever done business with. Naturally, I couldn't end this review without mentioning the great staff it was my pleasure to work along side of. In human resources I met one of the best HR reps in the state, Andrea. She is vigilant at all tasks that come to her office, and there is no finer gentleman I've met in decades than the quality assurance inspector Matt Condon. In conclusion, if you are looking to have your kitchen or bathroom remodeled by Bathmasters rest assured you are making the right choice. Bathmasters services are worth every penny. The owner of Bathmasters is indeed a visionary who's company model should be copied by all companies that employ hard working Americans.
nancy schubart
18:20 10 May 23
We hired them, seem fine but will update. They don't want me appearing on Better Call Behnken.
Marie Therese Mazzara
19:04 09 May 23
The show room is really a great benefit to a complete bathroom remodeling. The scheduling went smooth and the quality of work is great. Helped that my husband works out of the house.
Judy Correll
23:43 30 Mar 23
Bath Masters remodeled both our Master and Guest Bathrooms. The end results are beautiful. Appreciated being able to pick out our tile, granite, cabinets and fixtures under one roof with the staff there.
Tricia Loxtercamp
01:48 28 Mar 23
In looking for a full service bath remodlers, I chose BathMasters for a few reasons. 1. BathMaster does everything...design, demo, plumbing, electrical, flooring & paint. One stop shop. 2. They DO NOT sub contract out work. Their employees work for them. 3. I was able to pick out everything I needed for my bath remodel at one place. Gorgeous showroom to look at everything... tile, fixtures, counters, cabinetry, hardware... even grout colors.I worked with Aaron who came out to the house. I explained my vision and he was able to tell me what they could and couldn't do. From this, we scheduled a visit at the showroom to pick out materials. Aaron immediately understood what I was looking for. He started pulling together samples based on what I was describing. It was fun streefree. He drew up sketches and explained everything from costs to timeline. The day construction began, the crew has always been professional and respectful of my home. From putting down rugs and protective coverings over any exposed areas, to cleaning up each day after their work. The entire crew, each with their own special skills were great to work with. I would definitely recommend and use them again!!Included before and after photos.
Wesley Haynes
16:22 23 Mar 23
It cannot be overstated just how totally professional all of the people that did the work are. Thank you to all of Bath Masters.
Richard Lee
15:43 17 Mar 23
We just had a complete master bathroom renovation completed and were extremely pleased with the BathMasters construction process and the final results. The work crews are very knowledgeable and each one has a clear talent for their respective work, whether it be plumbing, electrical, tiling or drywall. Our Project Mgr., Tyler, was very efficient and kept us informed throughout the construction period. Not only do we recommend BathMaster's strongly, but they will probably be doing our Guest Bathroom next!
Stacie Carr
22:01 03 Mar 23
They delivered on their promises! There were NO surprises and finished in the timeline. For all my HGTV people you know how impossible this is! Every contractor who entered our home was courteous and professional. When they came across an issue they were quick to address it. I work from home and they were able accommodate me during meetings and phone calls. Mason was particularly wonderful. You would have thought he was working on his own home! The supervisors were present and double checked every step. Plumber set realistic expectations and communicated the timeline. I was extremely impressed and am now pinching pennies for second bath remodel! They promote from within and it shows! Homeowner Tip:Spring for the video inspection option! We did not need to wait for an inspector to come on site which kept the process moving.
Albert Major
12:24 20 Feb 23
Excellent experience with Aaron at the main showroom! Treated very well, everyone. Each of the staff had a focus on helping us get what we are looking for without trying to over and upsell us. We didn't have a whole lot of details and what we were looking for, but that was enough for them to help us get selections together for what we believe is going to be a beautiful, fairly-priced master bathroom renovation!Since we finalized a design we move on to the scheduling, and permitting of our new master bath demo & renovation. That hasn't started yet, but I can tell Bath Masters is not new to construction work in condos & houses.We highly recommend Aaron and Company at Bath masters to get a renovation project started!I will add to my review or add a new review as our project continues, with bath masters doing the demo & renovations of our condo's master bath luxury tub.
Neil Schecht
14:40 17 Feb 23
We had a great experience from start to finish. Ernesto, who supervised the work did a tremendous job, moving the work along, keeping us informed, and providing a great finished produce.
Pam Wood
15:05 15 Feb 23
A pleasure to work with thru the entire process from demolition to finishing!!! Can’t say enough good things about the whole crew. Answered all my questions and truly cared about the quality of their work like it was their own home they were working on!
Deborah Preza
23:39 14 Feb 23
I just had a second bathroom fully renovated by BathMasters and I must say that I am thrilled with the way both bathrooms turned out. Russell was wonderful in helping me with the design of both bathrooms as well as assisting me with making the choice of finishes. Tyler and his team were the nicest, most professional and respectful group I've ever had the pleasure of dealing with. They were always prompt to start work each day, took great pride in the quality of their work and they cleaned up meticulously every day before leaving. I was always kept apprised of what to expect each day and they completed everything right on schedule. I fully recommend BathMasters for their A-1 service and quality products.
Lynnia Story
13:46 07 Feb 23
Feb 2023Bath Master has been amazing. Wonderful experience from our first visit Grant guided us in making great choices,In picking out Cabinets, tile glass shower doors and all hardware . The project involved complete gutting two bathrooms and reconstruction of walls, installation of new bathroom fixtures, lighting, and new tile on walls and floor, all purchased through Bath Masters ,I WANT TO THANKTLYOR PHONGSAVATH AND ANDREW THE JOB SUPERVISOR AND ALL THEIR CREWThe demolition crew was impressive. They were exceptionally clean and organized in the .demolition.We did run into a problem with the house plumbing in both bathrooms , but with Mathew CondonAnd the plumbing crew they would able to solve the house problem.The tile crew was wonderful, and perfect. Can’t tell you how beautiful it all came together.I also had a door installed in one of the bathrooms. The young man who installed it wasimpressive.I now have two beautiful bathrooms.
Judith Lacourciere
18:07 03 Feb 23
We live in an old house, and the main bathroom was outdated and impractical. We had gotten estimates to remodel but had not decided on a specific company. Then we got a BathMasters advertisement in the mail. "Call now!" it said, and so we did. I have to say calling them was one of our better ideas. From start to finish, the entire process was painless--and we simply could not be happier with the result.They even repaired a sink and shower fixtures that a previous contractor had installed incorrectly in our second bathroom.But I also want to say what a great experience we had with everyone who worked in our home: Ernesto Lopez, supervisor, who came to check the work every day; Leo, Andres Hernandez and Yasiel Garcia, who did the demo, tiling and framing; and Milodrag Campos, who did the painting. They arrived early, worked the entire day (definitely NOT our experience with other contractors), and sometimes left late. They were always professional, always took care to make the least mess possible, always cleaned up, and were always fun to have around (our dog Biscuit is lonely now).I highly recommend this business, and I would use them again!
Sarah H
22:37 11 Jan 23
We chose Bathmasters to do a full bathroom remodel of our guest bathroom. From start to finish, they were professional and upfront with pricing and timeline. They have a large selection of products to choose from in their showroom. Judy helped us tremendously with the design process. The job supervisors were knowledgeable, helpful, and responsive to our requests. The project turned out so well and my new bathroom is beautiful and so much more functional. Overall very happy with our experience with Bathmasters.
Diane Richardson
02:59 11 Jan 23
Bathmasters did a wonderful job remodeling our shower! The showroom was very helpful with design of our shower with a good selection of ideas. The crew that came to the house was very professional, respectful of property (considering it was the week before Christmas with decorations around) and always on time. Thank you to the team: Kenondre who did the demo, Sam, the driver who brought supplies, Travis C. did the framing and Matt A. did the beautiful acrylic work. All under the supervision of Andrew Keller. They always cleaned up before leaving. I would definitely use them again for a remodeling job.
Marlene F Brown
22:09 04 Jan 23
From the very beginning working with Grant and Judy, it was a pleasure. Jamie, the general manager contacted us right away to go over the project. Neil the supervisor went over each step as it happened so we understood the complexities of the work. Dominic was a pleasure to have around and was quite thorough in his work. From the plumber to the electrician to the tile people they worked and got theirs jobs done efficiently and kept us in the loop. Matt MILLER our second supervisor was also great to work with and at the end of our project went over everything. Matt Condon the quality assurance manager was also great and understood any concerns we had. I am sorry that we could not remember everyone by name.We would definitely use the Bath Masters team services again.Michael and Marlene Brown
Kevin Patel
02:15 29 Dec 22
Jerry Lowe
16:35 28 Dec 22
From the beginning upon meeting the sales rep Chas in Feb '22 to the completion day in Dec, my wife and I were impressed with the professionalism of the entire team representing BathMasters. In our initial consultation we informed Chas we were not in a rush to do the project. He never pushed us to sign the contract. When we were ready, from the time we signed, their entire team knew our name and on time for each phase of the remodel. As in any project on a complete remodel, there is a chance for an issue. Never a time the company not step up even when it was a change created on our side.I could ramble on with the superlatives for the company. We knew from the time we met, I hope the name is correct, Joe, the first contact on the construction side, to Ernesto and Esmir, Paul the Plumber, the tile team, the drywall guys and all the others including the person who would stop by for deliveries and haul things away, very professional.To close and to be honest, initially I thought the price quoted was a bit high. Can't really say why I had that impression, haven't been involved in a remodel in quite a while. Even if they are a little pricey, the quality of work and the skillset of their team kinda justifies the price. To the point, when I am ready to remodel the other bathroom, BathMaster's will be my only choice.
AndysAir Dennis
14:56 21 Dec 22
We used Bathmasters for 3 bathrooms: master, guest and powder room. The showroom is amazing and has all the items needed to design the entire bathroom. The staff/workers were nice, easy to work with and professional. I wouldn't use anyone else. Hoping to remodel my kitchen someday and then my home will be complete!
JoAnn Snider
12:23 01 Dec 22
We had a bathroom remodeling done this past summer. I couldn't be happier with the outcome. It is beautiful. Everyone was very professional, respectful and responsive. Thank you Jamie, Russell and Ernesto for making sure we had a positive experience.
Cliff Van Leuven
16:40 29 Nov 22
I'm embarrassed it's taken a year to write this review of our master bath and kitchen remodels accomplished by BathMasters- because the entire process was impressive. From the design/planning to demolition to construction through to quality control follow-up afterwards, the team from BathMasters was exemplary. One member of the team stands out in our view, Matthew Condon, made us feel as though we were the only clients he had- when we had a feeling how busy he was with others. We loved having him around as he was always checking on the work underway, being as particular as we are about how his craftsmen (and I use "craftsmen" specifically because that's the quality level of work we saw day-in and day-out on our master bath and then our kitchen project) Matt took a personal interest in us as clients and the work being done on our 60-year old family home. We were so pleased with our bath remodel, that we asked if they'd take on our kitchen and THAT result, in a very dated kitchen, is spectacular. And Matt was with us every step of the way. His technical expertise is impressive, his attention to detail equally so, and he's just an amazing representative of the organization. Thank you to Matt and to the entire BathMasters team for two very important jobs so incredibly well done.
Mike Riddlesworth
14:42 29 Nov 22
From the beginning of our experience with the sales team to the final walk through by the installation supervisor Ernesto the project was all we had hoped. Top quality job and we would highly recommend them!
Zoran Beric
23:10 25 Nov 22
Robert “Mark” Pecenko
19:57 17 Nov 22
The bathroom remodel was 5 star! What a talented group of workmanship. From the demo to the completion, they were amazing! The tile work alone was a work of art. Our Supervisor Ernesto made sure we were satisfied with every small detail, and how convenient it was to only have to deal with one contact to speak to instead of several contractors creating confusion and numerous phone calls. It is my opinion that you can't possibly do better.
Vincent Nesci
11:35 17 Nov 22
We completely gutted a Master bath and a Guest bath. Work was done in a timely manner without mess - they cleaned every day at end of day and removed all trash and construction debris. Workmen were prompt and did the work in a logical order.
David Matthews
22:13 15 Nov 22
We had a total remodelling of a guest bathroom and a total remodel of the wet area of the master bath. The work began in our absence and sadly the project management was initially poor as bathmasters are so popular they were overloaded with work. But after this initial over run of the job, the owner stepped in and we were given superb service ensuring all went well. Every tradesman who came to do the work was professional, courteous, tidy and worked hard. Quality of work was excellent. Our final results were just as we hoped so have no reservations about recommending Bathmasters and are pleased that we chose them.
Mark Calvert
16:08 01 Nov 22
We used BathMasters a couple of years ago for our master bathroom renovation. The work was great. However, our shower suddenly lost water pressure over the weekend. I called BathMasters on Monday morning, and they had the plumber Paul (who did most of the plumbing work on our reno) out that afternoon. He fixed the issue - a little clog on the other side oft he shower head - in a few minutes. No cost. No hassle. Great service on the warranty, no charge. The team at BathMasters kept their word, and stands by their work. And Paul is a nice guy and knows plumbing.
linda andrews
12:02 29 Oct 22
Job Supervisor Ernesto Lopez & team, exceeded all expectations for full bathroom makeover quality, function, beauty & timeliness. Our house is now a home. Linda
Douglas Rutherford
15:38 23 Sep 22
Definitely 5 STAR ⭐️⭐️⭐️⭐️⭐️service and review.👍👏👏 Matt provided exceptional service and greatly exceeded my expectations. Will highly recommend Bath Masters and Matt in particular to friends who want an excellent job done right the first time and fantastic service after the installation.
Sean Orris
20:32 21 Sep 22
The BathMasters team repaired a small grout issue that presented a few months after the remodel of our bath room. The repair went well and was completed quickly and the team member was very professional.
Laura Merback
13:10 21 Sep 22
Our Experience with BathMasters was fantastic! Their showroom had a great selection to choose from & the salesman was very helpful with ideas for our small space.All of their staff were very friendly & professional. Our job manager, Ernesto Lopez, was amazing; very attentive to our project & always responded to our calls & texts.We are very happy with the quality of our new bathroom - both the materials used and the work done by the craftsmen.We highly recommend!
J Dee
16:17 20 Sep 22
I got my bathroom completely redone by BathMasters a few months ago and absolutely love it.However, I noticed the tub was clogged the other night so I emailed the office to see if it was something covered under their warranty. They responded right away and Matt C. came out out 30 minutes later. He had the entire problem fixed so quickly and he was delighted to talk to in the process. I learned about why it was clogged and how to try to prevent it in the future too.I cannot say enough good things about this company! From beginning to end, the process has been absolutely incredible. I feel so well taken care of by a company I can trust to really follow through. THANK YOU!!
Eileen Ozga
14:52 16 Sep 22
Matt Condon came out and replaced the sink. He did a great job, quick, clean and at a good price. I will highly recommend Bathmasters.
Alan Medeiros
13:35 14 Sep 22
Brett Blais
21:04 05 Sep 22
We highly recommend Bath Masters. The process was as promised from the beginning to the end. Aaron, the Sales person, worked with us to design our new shower. He knew what he was doing and he was very patient with us. The install team was amazing. They worked really hard to keep everything protected and clean, and our shower turned out beautiful. Special thanks to the project team Matt, Adrian, Travis, Luis, and Ray. These folks are pros.
