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Reviews

Anna S
Anna S
16:36 20 Feb 24
We just completed a big project to renovate our master bathroom with the BathMasters. We are happy with the result and want especially to thank Andro, the plumber for his job. He is a very professional and knowledgeable person. He was able to find a solution for unexpected problem in the project. He is a friendly communicator, very skillful at facing tough problem and providing solutions to it.
Karen Whitmore
Karen Whitmore
19:45 14 Feb 24
Nick came to repair grout in our shower. He did a great job
John Hannigan
John Hannigan
19:43 07 Feb 24
Nick is always great. Bathmasters is very blessed to have Nick working for them! Nick knows his stuff, is always top of the line service oriented and it’s always a pleasure and a privilege to have Nick come to my home for service!
Donna Trudeau
Donna Trudeau
01:23 06 Feb 24
We want to compliment BathMasters on the amazing bathroom remodel completed by Richard and Andrew. Their professionalism, impeccable work, neatness, attention to detail and most of all two great people to work with!We highly recommend BathMasters!
John LiVoti
John LiVoti
12:36 30 Jan 24
We cannot be happier with the bathroom remodel in our primary bedroom! BathMasters did everything they said they would and kept us on the timeframe we prepared for. From the initial consultation with Grant and then the meeting at the showroom with he and Judy, they helped us find what we wanted for our new shower, floor and vanity along with all of the fixtures. It looks amazing! Every person that entered our home was professional, courteous and respectful throughout the whole process. The demo and prep team- Darrien, Jordan and Chris, as well as the plumber and electrician were wonderful. Josh did an amazing job tiling the shower and floor! We love it! Brandon did the drywall and Mason and Randy worked so hard to get us finished. It is beautiful! Matt and Neil as project supervisors were here almost every day and always when a new phase was initiated. They kept great communication with us on a group chat and answered all questions promptly and patiently. We truly appreciate their oversight and making sure all was going as planned. We highly recommend BathMasters to anyone wanting a beautiful bath remodel and we would hire them again to do our main bathroom when are ready. Thank you all for your commitment to our project and making sure all was done to our expectations.
Bob Pierce
Bob Pierce
13:54 26 Jan 24
We are extremely pleased with the job Bathmasters did on our complete bathroom remodel . From our initial contact with Aaron who did the design and suggested finishes and materials, to the project managers, to the craftsmanship of the workers who did the install, everything was performed on time and efficiently. When the job was started there were no call offs or delays and their estimated finish date was met with time to spare . Our overall experience was excellent and would definitely recommend Bathmasters for your bathroom remodeling project.
Pattie Cleberg
Pattie Cleberg
19:09 15 Jan 24
Bidet got loose and a began small leak began to drip. One call and Nick was on it. Thank you. Covered by warranty so no cost. I love my BathMasters bathroom.
Renauta Rambaran
Renauta Rambaran
18:47 08 Jan 24
All of their employees was professional. They did a great job replacing a bathtub and shower with a walk in shower. Jamie was helpful in helping us getting our project done sooner. When we had questions their staff was helpful in providing us with information. I would recommend this company.
pamela gruley
pamela gruley
19:40 16 Dec 23
BathMasters is a quality business. From our initial consultation with Chas to discuss design and timeline to working with Jamie the general manager who walked us through what to expect to Ernesto the job supervisor who oversaw all the crews. They were all communicative, pleasant and knowledgeable. The crews were on time, diligent and friendly. From the demo team to the plumbing team to the tiling team to final detail work by Scott who went above and beyond to attend to every final finish and clean up, including Swiffering my floors. Bottom line, BathMasters did what they said they would do - on time, on budget, quality workmanship.
Dennis Walters
Dennis Walters
16:05 12 Dec 23
Quick and easy adjustment to our problem
Maritz Negron
Maritz Negron
23:55 05 Dec 23
Arlene Borthwick
Arlene Borthwick
15:02 29 Nov 23
Nick’s warranty efforts were excellent in terms of installation of additional bracket and replacement of several tiles.
Joe M
Joe M
20:46 28 Nov 23
Just BEAUTIFUL!!! The entire team was awesome… Very professional and friendly (especially the workers). I knew I was in good hands since day one. Out of all my contractors, Bath Masters was my favorite. The tub to shower conversion was well worth the wait. Don’t be fooled by those “one day installs” - Quality takes time. Do you really want a demo/remodel completed that fast? Not this guy! Good job Bath Masters.UPDATE: I wanted a very minor adjustment for one handle and Nick (from warranty dept.) came out right away and quickly made the adjustment. Nice to know that he takes care of you after installation.
Ron Forbes
Ron Forbes
20:32 20 Nov 23
BathMaster’s warranty department responded quickly to our request for service and did a thorough job for us.
Charles Beall
Charles Beall
15:19 20 Nov 23
Nick from Bathmasters warranty department was out to repair cracked & missing grout. He was very pleasant and knowledgeable. He took care of the issues quickly. He has worked on our shower head in the past and is very efficient.
Derba McCarty
Derba McCarty
03:56 19 Nov 23
The warranty department did a great job!
Julie Bostick
Julie Bostick
18:45 09 Nov 23
Warranty Department - Fixed an issue when the (brand new) toilet wouldn't stop running. Took a little time for our call to the main # to be returned but once it was Nick came out quickly and cheerfully fixed the issue.
Jeanne hardin-gres
Jeanne hardin-gres
13:50 31 Oct 23
They took me serious and addressed my issue satisfactorily
Sue Dauterman
Sue Dauterman
17:59 26 Oct 23
It took 3 phone calls over a week to Jaime the GM to get a warranty response but once the issue was passed on to Nick it was great. Nick came out promptly and quickly addressed the problem. He was knowledgeable and professional.
PATRICIA KNICKLE
PATRICIA KNICKLE
15:17 26 Oct 23
susan hartnett
susan hartnett
13:13 26 Oct 23
Kerry Kalman
Kerry Kalman
10:56 21 Oct 23
Jim Dickson
Jim Dickson
17:11 20 Oct 23
Nick Culp gets 5 stars!
Louise Linneman
Louise Linneman
19:35 16 Oct 23
Nick, the plumber, is a very polite and professional person. Along with getting the job done he treats the customer as we all want to treated, with courtesy and respect.
Virginia Cavallo
Virginia Cavallo
14:59 06 Oct 23
Warranty department
Carol Corby
Carol Corby
18:06 05 Oct 23
Nick came to do some touch ups on our new shower. There were numerous nicks in one area. He used epoxy to do the repair. Great job! Thanks Nick.
Peter Burgess
Peter Burgess
19:27 02 Oct 23
Nick went above and beyond, very professional and a real nice chap
Sue Pendleton
Sue Pendleton
19:22 28 Sep 23
Thank you to Nick and BathMasters for always being there and making things better! We appreciate the attention to detail.
Christi Ashley
Christi Ashley
14:42 27 Sep 23
Nick and the warranty department was easy to work with professional and resolved our issue in a timely manner.
lee
lee
19:14 22 Sep 23
Everyone was very nice. We ran into many set backs but everyone was quick to remedy the situation. Ultimately the project came out beautiful and I am very pleased. Would recommend them. Ernesto and Esmir could not have been nicer
Constance Lancaster
Constance Lancaster
17:21 25 Aug 23
Ernesto handled all my remodeling with the greatest professionalism and expertise! I could always rely on him to answer any questions and to ensure all projects were completed in a timely manner.
Marta Arnold
Marta Arnold
22:06 24 Aug 23
We recently had our master bath rennovated by BathMasters. This company is phenomenal!!!! Every single person we dealt with, from our Design Consultant Chas, Jamie the General Manager, Ernesto Lopez the Project Supervison, and the entire TEAM that worked on our rennovation - they were all professional, courteous, respectful, friendly and highly accommodating. As with any project, when work is underway, there were little changes here and there that we wanted to have made, and these guys were great! They never said "no" to what we wanted. They showed up on time and worked full days. The project never lagged, and they were efficient and had mad skills. I've never experienced such a customer-focused, competent and professional home improvement organization like Bath Masters. They are to be commended for truly understanding and delivering on a stellar customer experience! THANK YOU ALL!
Mary Wade
Mary Wade
14:41 14 Aug 23
I initially contacted Bath Master’s to convert my bathtub into a walk-in shower. After meeting with Russell, I went with a complete overhaul of my master en-suite to include flooring and painting. Once demolition started the project was completed in three weeks which included installing a new walk-in shower, toilet, fan, lights, porcelain tile flooring thru out the bath, closet and bedroom.I was impressed that each task was performed by a skilled person (plumber, electrician, tile setter, drywall installer and finishers). “Not A Jack of All Trades” a specialist in each field. This was a professional group, very knowledgeable and worked well as a team. Inspections were done with each phase.Neil Keller, Project Supervisor and Matt Miller Assistant Project Supervisor’s team worked well with the team; each person kept them involved daily on the progress. Matt’s daily communication with me was excellent. Upon our initial meeting he started a Group Chat, thereby keeping Neil and me up to date on all aspects of the project. He also kept me informed on what workers were assigned each day, which included his daily visits.Upon completion, Matt inspected the entire suite to ensure everything was done to mine and his satisfaction.I am very happy with the finished project and most definitely will use Bath Master’s to renovate my guest bath.Thank you very much.
MJ Cartier
MJ Cartier
16:16 28 Jul 23
Great experience with Bathmasters! Ernesto, our supervisor was awesome. I would highly reccomend using this company.
Gypsy V
Gypsy V
19:42 20 Jul 23
I hired BathMasters to remodel a bathroom. The sales man Grant was great to work with, he helped put the design together from the many material choices in the showroom.Once the work started, Project Supervisor Matt had great communication with us and his crew. Matt came by almost everyday and he knew exactly what was happening and where the project was and he keep things on track so good that the project was completed 2 weeks earlier than expected even though I had made a change order to include a new floor.I was impressed to see Neil the Project Manager come in himself and do some finishing work. The demo guys, plumber, electrician, tile guy and painter/drywaller , all the crew were pleasant, professional and knowledgeable. I am very happy with the results and I appreciate the pride the crew put in their work.
Peter Miller
Peter Miller
16:21 17 Jul 23
We contracted with Bath Masters to design and refurbish two identical, 1972, bathrooms separated by a wall sharing the same plumbing system that had collapsed. Both bathrooms had to be completely gutted to include breaking through the foundation replacing and installing a new plumbing drainage system. Thereafter, both bathrooms were rebuilt to identical specifications. The project, as promised, took seven weeks to complete working everyday to include Saturdays. From the start, the design and material selection, through the construction phase, to include add-ons, Bath Masters' contractual service was superb. They are an ' All Hands' highly professional team that takes enormous pride in their collective and individual craftsmanship skills. Indicative of their high standards, the local city building inspectors, notoriously tough, were always on time and very complementary of every stage of the project. Every phase of the construction was directed by the project manager who is a certified expert of all the construction phases. He closely supervised and inspected every daily task to an exacting standard. Each day started on time and ended all cleaned up and ready for the next day. On one occasion the house A/C system shut down, within 15 minutes the project manager had it up and running. Throughout the project my wife and I to include our dog lived in the house, essentially living on a construction sight. Which was made livable by the tremendous daily supportive and alway good natured efforts of the Bath Masters team to seal off the remainder of the house. Again, our Bath Masters contractual experience was absolutely superb, and to that end, we are now enjoying two fabulous bathrooms.
Josie Accardo
Josie Accardo
18:54 05 Jul 23
I am incredibly pleased with the professionalism, quality, and work ethic of Bathmasters and every one of the people who have worked on my project. From meeting with Aaron to discuss, design, choose materials to Andrew’s approach in supervising and communicating with me during the project, to the skilled professionals who worked on my bathroom remodel…what a pleasant experience! I recently had a kitchen remodel with a different company and it was a disaster that is ongoing. Seeing what a capable professional company brings to a project, I will be a return customer for years to come. Save yourself needless frustrations, empty promises, poor quality…call Bathmasters! You won’t be disappointed!!
ALFRED THOMAS
ALFRED THOMAS
15:10 23 May 23
I am writing this review as a former employee not a customer. It is my hope that any customer considering having work done by Bathmasters considers this testimony and feels confident that the services provided by Bathmasters is worth every penny. First, I would like to state that Bathmasters provides each and every customer with quality workmanship due to stand the tests of time. The Schlueter system is probably the very best technique I've ever applied to a bath and shower enclosure. It provides complete encapsulation to wet areas in your kitchen or bath. The Schlueter system directs all water into your drains with it's unique membrane and bonding agents. Unlike conventional tile no water will pass through the tile base into your sub floor or onto your framing or foundation. It is indeed fully waterproof never allowing the creation of stagnant water which can lead to mold. I, myself as an experienced tile setter, am very impressed with it's simplicity and effectiveness. Secondly, if a customer should have any doubts about where their money is going I would like to reassure that customer it is going to top tier products and each and every employee of Bathmasters and it's sub contractors are paid quite handsomely for the labor they provide. As a Bathmasters employee I received top pay in the remodeling industry and was given access to the very best health insurance available. Pet lovers might find this comforting that Bathmasters employees may even add pet insurance to their policies, along with short and long term disability provisions. In addition, all Bathmasters installers are given a weekly allowance which is added to their pay to help with the ever increasing costs of gas and other necessities in order to complete your day's work. I would rate Bathmasters as one of the top employers I've ever done business with. Naturally, I couldn't end this review without mentioning the great staff it was my pleasure to work along side of. In human resources I met one of the best HR reps in the state, Andrea. She is vigilant at all tasks that come to her office, and there is no finer gentleman I've met in decades than the quality assurance inspector Matt Condon. In conclusion, if you are looking to have your kitchen or bathroom remodeled by Bathmasters rest assured you are making the right choice. Bathmasters services are worth every penny. The owner of Bathmasters is indeed a visionary who's company model should be copied by all companies that employ hard working Americans.
nancy schubart
nancy schubart
18:20 10 May 23
We hired them, seem fine but will update. They don't want me appearing on Better Call Behnken.
Marie Therese Mazzara
Marie Therese Mazzara
19:04 09 May 23
The show room is really a great benefit to a complete bathroom remodeling. The scheduling went smooth and the quality of work is great. Helped that my husband works out of the house.
Judy Correll
Judy Correll
23:43 30 Mar 23
Bath Masters remodeled both our Master and Guest Bathrooms. The end results are beautiful. Appreciated being able to pick out our tile, granite, cabinets and fixtures under one roof with the staff there.
Tricia Loxtercamp
Tricia Loxtercamp
01:48 28 Mar 23
In looking for a full service bath remodlers, I chose BathMasters for a few reasons. 1. BathMaster does everything...design, demo, plumbing, electrical, flooring & paint. One stop shop. 2. They DO NOT sub contract out work. Their employees work for them. 3. I was able to pick out everything I needed for my bath remodel at one place. Gorgeous showroom to look at everything... tile, fixtures, counters, cabinetry, hardware... even grout colors.I worked with Aaron who came out to the house. I explained my vision and he was able to tell me what they could and couldn't do. From this, we scheduled a visit at the showroom to pick out materials. Aaron immediately understood what I was looking for. He started pulling together samples based on what I was describing. It was fun streefree. He drew up sketches and explained everything from costs to timeline. The day construction began, the crew has always been professional and respectful of my home. From putting down rugs and protective coverings over any exposed areas, to cleaning up each day after their work. The entire crew, each with their own special skills were great to work with. I would definitely recommend and use them again!!Included before and after photos.
Wesley Haynes
Wesley Haynes
16:22 23 Mar 23
It cannot be overstated just how totally professional all of the people that did the work are. Thank you to all of Bath Masters.
Richard Lee
Richard Lee
15:43 17 Mar 23
We just had a complete master bathroom renovation completed and were extremely pleased with the BathMasters construction process and the final results. The work crews are very knowledgeable and each one has a clear talent for their respective work, whether it be plumbing, electrical, tiling or drywall. Our Project Mgr., Tyler, was very efficient and kept us informed throughout the construction period. Not only do we recommend BathMaster's strongly, but they will probably be doing our Guest Bathroom next!

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